Why you need to tell us
Not every driver can carry animals. Some have allergies, and some vehicles aren't suitable for a large dog. When you mention your pet at booking, we send a driver who's happy to take animals and a car with enough space. That way there's no awkward conversation at the kerb, and no refused journey.
What to tell us
- What kind of animal it is, and roughly how big
- Whether it travels in a carrier, crate or on a lead
- Whether more than one animal is travelling
- Any travel sickness, anxiety or medical condition we should be aware of
Tips for a calm journey
Cats and small animals should always travel in a secure carrier, which keeps them safe and calmer. Dogs can travel on a lead. A blanket or travel mat protects the seats and gives them something familiar to lie on. For nervous pets, a short walk before the pickup helps. On longer journeys we can plan a short stop.
Common pet journeys
Most of our pet bookings are trips to and from the vet, especially for older animals or emergencies when you don't have a car. We also take pets to kennels and catteries before holidays, to groomers, and on moves to a new home.
Assistance dogs
Assistance dogs are always welcome and are carried at no extra charge. Under the Equality Act 2010, licensed private hire drivers must carry assistance dogs unless they hold a medical exemption certificate. You don't need to book a pet-friendly car for an assistance dog, but letting us know helps us make sure there's room.
Written and checked by the Tolworth Cars team. Last updated 22 September 2026.